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Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how personal information is collected, used and protected when you use the Zoe Freed website, book a 1-to-1 session or masterclass, create an account, make a payment, contact us, or otherwise interact with the site.

 

1. Who we are

 

This website is operated by Zoe Freed.

For privacy-related questions or requests, you can contact us at info@zoefreed.com.

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2. Information we collect

 

Depending on how you use the website, we may collect:

  • your name

  • email address

  • telephone number

  • billing address

  • booking details, including the session or masterclass booked, date and time

  • account and membership information

  • communications you send to us

  • information relating to payments and transactions

  • technical information such as device, browser, IP address and website usage information

  • cookie and consent preferences

 

3. Booking and account information

 

When you book a 1-to-1 session or masterclass, we use the information you provide to process and manage your booking, send confirmations and reminders, provide Zoom access details, manage rescheduling, and provide customer support.

If you create a customer account, information relating to your bookings and any session plans may be associated with that account so that you can view and manage them.

 

4. Payment and billing information

 

Payments are processed securely through payment services used by this website. We do not directly receive or store your full credit or debit card number.

If you choose the option to save your card details for future purchases, your payment method may be stored securely by the relevant payment provider and linked to your customer account so that it can be used for future bookings. Saving a payment method is optional.

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Your billing details, including your name, billing address and telephone number, may also be stored as part of your customer and transaction record. These details may be used to process payments, manage bookings, prevent fraud, provide customer support, and meet legal, tax and accounting requirements.

Where the checkout gives you an option to save payment or billing information for future use, you can choose whether to use that option.

 

5. How we use your information

 

We may use your personal information to:

  • provide and manage 1-to-1 sessions and masterclasses

  • process bookings and payments

  • send booking confirmations, reminders, rescheduling information and Zoom details

  • administer customer accounts and session plans

  • respond to questions or support requests

  • maintain financial and transaction records

  • protect the website and prevent fraud or misuse

  • improve the website and customer experience

  • comply with legal and regulatory obligations

  • send marketing communications where you have consented to receive them or where otherwise permitted by law

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6. Legal bases for processing

 

Where UK data-protection law applies, we process personal information on one or more of the following bases:

  • Contract: where processing is necessary to provide a booking, session, masterclass or other service you have requested.

  • Legal obligation: where we need to keep information for tax, accounting or other legal requirements.

  • Legitimate interests: where necessary to operate, secure and improve the business and website, provided those interests do not override your rights.

  • Consent: where we rely on your permission, for example for certain marketing communications or non-essential cookies.

 

7. Service providers

 

We use third-party service providers to operate the website and deliver services. These include:

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  • Wix, for website hosting, bookings, customer accounts, forms, automated emails and checkout. Wix may process information such as your name, email address, telephone number, billing address, booking details, customer account/login information and transaction information. If you choose to save payment details for future use, payment information may also be stored securely through the payment services integrated with Wix.

  • Stripe, for payment processing. Stripe may process payment and billing information, including card details, billing address, name, email address and telephone number, as needed to process payments and, where you choose to do so, securely save payment details for future transactions.

  • Zoom, for delivering online 1-to-1 sessions and masterclasses. Information needed to create and manage an online session may be shared with Zoom.

 

These providers may process personal information on our behalf or, in some circumstances, as independent data controllers under their own privacy terms.

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8. Zoom

 

1-to-1 sessions and masterclasses may be delivered using Zoom. Information needed to create and manage an online session may be shared with Zoom, and customers may receive a Zoom meeting link and related access details.

Your use of Zoom is also subject to Zoom’s own privacy practices and terms.

 

9. Cookies and analytics

 

The website may use cookies and similar technologies for essential website functions and, where enabled, analytics, functionality and marketing.

Where consent is required, non-essential cookies will only be used in accordance with the choices you make through the site’s cookie controls. You can review or change your cookie preferences where those controls are available.

 

10. Marketing

 

We may send marketing emails about sessions, masterclasses, availability or other relevant updates where you have agreed to receive them or where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe or email-preferences link in the message.

Transactional messages relating to an existing booking, payment, account or service may still be sent where necessary.

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11. How long we keep information

 

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes and meeting legal obligations.

Different categories of information may be kept for different periods.

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12. International transfers

 

Some of the service providers used by this website may process or store information outside the United Kingdom.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

 

13. Security

 

We take reasonable steps to protect personal information and use established third-party platforms to provide website, booking and payment services.

However, no online service can guarantee absolute security.

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14. Your rights

 

Depending on where you live and the law that applies, you may have rights in relation to your personal information, including the right to:

  • request access to the information we hold about you

  • ask us to correct inaccurate information

  • request deletion of your information in certain circumstances

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

  • request transfer of certain information

  • complain to a data-protection regulator

 

In the UK, you may also have the right to complain to the Information Commissioner’s Office.

 

15. Children

 

The booking services offered through this website are currently intended for adults aged 18 and over. We do not knowingly seek to collect personal information from children through the booking service.

 

16. Changes to this policy

 

We may update this Privacy Policy from time to time to reflect changes to the website, services, legal requirements or the way information is handled.

The latest version will be published on this page with the updated date shown above.

 

17. Contact

 

If you have questions about this Privacy Policy or want to exercise your data-protection rights, please contact us at info@zoefreed.com.

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